At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
This position will play a pivotal role in managing and strengthening relationships with our Employee Benefits (EB) and Pension clients. Acting as a trusted advisor, you will deliver professional, high-quality service that aligns with our commitment to excellence and supports the achievement of key Customer Service financial goals, including Value of New Business (VONB) and Cost of Risk (%COR) as per Best Estimate. Ability to foster trust, drive service excellence, and collaborate across teams will be essential to sustaining long-term client partnerships and contributing to the company’s growth.- Proactively fostering good relationships and cooperation with EB and Pensions clients to create a better engagement journey to achieve client's satisfaction, maintain company's reputation as well as sales renewal.
- Ensure the professional and quality services to clients by timeline to achieve client's satisfaction and maintain company's reputation.
- Manage and provide solutions to the client's problems which might be major, complex, or long-standing problems that have not been by team.
- Initiate and execute strategy for client satisfaction and retention/loyalty. Identify process improvement ideas to enhance services and discuss the possible improvement for successful implementation.
- Manage the cross selling and up selling activities and strategy to targeted existing corporate clients.
- Build kind cooperation and coordination with business partners and ensure sales renewal of the clients to achieve the agreed sales target.
- Meeting with top level position/decision maker in the client organization that required broad and deep knowledge and understanding about the products, services, regulations, etc.
- Ensure to deliver SLA and compliance with SOP, to identify and close the gaps and evaluate where continues improvement can be made.
- Develop operating procedures, working instructions and quality measurement to achieve planned results and make corrective actions if results are not achieved.
- Ensure self-development to meet and deliver a high standard of professional service.
- Join CRM weekly meetings to discuss issues, share information and update so all are well informed and engaged.
- Collaborate closely with legal and/or compliance regarding legal and/or compliance aspect that relates to client transaction, cooperation agreement, regulations, policies, and procedures.
- Provide inputs or suggestions to the Head of CRM to increase product and service quality.
- Collaboration with New Business team on new clients
- Prepare and deliver presentation on cost utilization, customer budgeting for renewal and investment update on pension.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.