- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Developing and maintaining relationships with key clients
- Identify emerging markets and market shifts surrounding area.
- Collaborate with the others Department to develop and implement strategic initiatives to drive membership growth and retention.
- Handling and resolving customer complaints regarding a product or service
- Maintain a strong knowledge of club policies, procedures, and industry trends to ensure compliance and provide guidance to staff and members.
- Foster a positive and inclusive club environment by promoting teamwork, member engagement, and a focus on health and wellness.
- Serving as the face of the organization to internal and external partners
Qualification:
- 2+ years’ experience in supervisory or management role
- Proven experience in Sales and Customer Service
- Knowledge, Skills, Abilities and Other Characteristics
- Strong Sales skill
- Confidence and commitment
- Results focused
- Excellent communication skills; energetic, enthusiastic, and inspirational.
- Analytical Thinking. Ability to resolve conflicts in a professional, tactful manner
- Excellent interpersonal skills and leadership skills
- Independent worker
- Be an enthusiastic learner.
- Detail oriented
- Excellent time management and organizational skills
- Proficiency with standard word processing, spreadsheet, and database software
- Excellent organizational skills
- Ability to effectively read and interpret documents such as business correspondence and e-mail instructions from the Senior leadership team.