Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team. As a key member of our management team, you will play a crucial role in ensuring the smooth operation of our outlet, delivering exceptional customer experiences, and supporting the overall success of our establishment.
- Assist the Outlet Manager / Restaurant Manager in overseeing daily operations, including staff supervision, customer service, and quality control
- Develop and implement strategies to enhance customer satisfaction and increase revenue
- Create staff schedules, assign duties, and monitor team performance
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
- Manage inventory, control costs, and optimize stock levels
- Handle customer inquiries, feedback, and complaints professionally and efficiently
- Collaborate with other departments to coordinate events and promotions
- Train and mentor new team members, fostering a positive and collaborative work environment
- Step in for the Outlet Manager during their absence, maintaining seamless operations
Qualifications
- Minimum of 5 years of experience in a leadership position within the hospitality industry or a similar establishment.
- Excellent reading, writing and oral proficiency in English language; knowledge other languages is advantage.
- Proven track record of delivering exceptional customer service and driving team performance
- Excellent knowledge of food and beverage operations, including menu planning and cost control
- Strong interpersonal and problem-solving skills, with the ability to remain calm under pressure
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.