BNPL Product Manager (Indonesia) - Global Payment
Location:
Jakarta
Team:
Product
Employment Type:
Regular
Job Code:
A86896
Responsibilities
Team Introduction
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.
Key Responsibilities:
- Develop and refine our BNPL product roadmap and strategy, in collaboration with cross-functional teams such as legal, compliance, engineering, design, marketing, and business.
- Analyze market trends, customer behavior, and data to identify opportunities for growth and optimization.
- Collaborate with payment partners to integrate BNPL solutions (whitelable or cobranding) onto our platform, ensuring seamless user experience and adherence to regulatory standards.
- Manage the end-to-end process of BNPL transactions, from onboarding new customers to resolving any disputes or issues that may arise.
- Work closely with our analytics team to develop reports, KPIs, and dashboards to track performance and identify areas for improvement.
- Collaborate with customer support and operations teams to ensure timely and effective resolution of customer issues related to BNPL services.
- Stay up-to-date on industry trends, regulations, and best practices related to BNPL solutions.
Qualifications
Minimum Qualifications:
- Proficient in both English and Bahasa Indonesia, able to work effectively in a bilingual environment.
- Bachelor's degree in business, economics, computer science, or a related field.
- 3+ years of experience in product management, preferably with experience in the payments, BNPL, loan, finance, or eCommerce space.
- Strong analytical skills and experience with data-driven decision-making.
- Excellent communication and collaboration skills, with the ability to work effectively across multiple teams and departments.
- Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch.
Preferred Qualifications:
- Self-starter with a strong sense of ownership and accountability for delivering results.
- Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.