Location: Jakarta,Jakarta,Indonesia
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
Job Descriptions:
- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
- Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.
- Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
- Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.
- Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
- Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
- Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
- Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.
Requirements/Qualifications:
- 5+ years experience as Collection in consumer loans.
- 3+ years experience to lead a team.
- Excellent communication and interpersonal skills.
- Strong leadership skills and ability to manage and develop a team.
- Strong sympathy for the company mission.
- Strong commitment to results, growth orientation and responsibility.
- Strong communication and negotiation skill.
What You Will Get:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and hybrid work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
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