Customer Care Specialist

Prysmian Group
Jakarta
Penuh waktu
3 hari yang lalu
1. KEY RESPONSIBILITIES
Job Summary – (Role Summary)
Post Sales/Project Management Staff is responsible for Processing Orders, Supervising Project Management and Execution the relevant contracts and as per requirement
Project Management & Sales Administration 60%
  • Ensure Sales Forecast for specific orders is achieved each month.
  • Service clients after contract has been signed and returned
  • Liaise with the customers to ensure proper execution of orders and on-time delivery
  • Liaise with owner's representatives, consultants and local authorities for the issuance of permits and licenses, if any.
  • Liaise with Logistics department to ensure timely execution of customers orders
  • Ensure that sub-contract works/supplies assigned to the appointed registered contractods and suppliers are completed on-time
  • Order bought-in project items for projects including cable accessories
SALES ADMINISTRATION 40%
  • Develop reports and templates.
  • Co-ordinate the completion of all monthly and annual reports as required.
  • Prepares numerical data in computerized tables, graphs, charts, or diagrams.
  • Manages customers database.
  • Services clients after contract has been signed and returned.
  • Prepare and submit relevant forms for import license applications and import duties and sales tax exemptions to the relevant authorities.
  • Proper submission of documentation to the customers for approval etc in conjunction with the technical department as per tender requirements.
  • Ensure that the relevant documentations are in order. Such as customs forms, shipping documents, etc.
  • Timely manage the SAP System for Orders, Invoicing, Customer master data, and other related project documentationsMonitor and report on project management activity
  • Produces monthly Sales reports and forecasts.
  • Produce reports for clients’ contracts and delivery status.
2. REQUIRED QUALIFICATIONS
Work and Behavioural Competencies/Skills
  • Experience and knowledge of sales principles and techniques
  • Knowledge of Prysmian products and markets
  • Ability to set working instruction to be efficient but remain flexible when customer or project conditions required
  • Highly computer literate
Qualifications –
  • University degree or Diploma in any discipline, preferably from Engineering or technical background
  • Minimum 1 year industry experience Experience or in field Project Management and preferably in EPC Projects
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our
DE&I Page
to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
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