We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:
- Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
- Keep users informed about our products, features, and any updates by communicating with them.
- Liaise with internal and external stakeholders to ensure seamless service delivery.
Requirements
- Fresh graduates in Finance, Accounting, Business Management, or any related fields.
- Strong interest in investment and capital markets (preferably in stocks).
- Excellent written and verbal communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Able to type quickly with minimal errors.
- Customer-oriented mindset with a passion for delivering excellent service.
- Willing to work in a shifting arrangement.
- Having a capital market license is a plus.
Benefits
- Supportive teammates
- Health insurance benefits
- Self-development activities that support careers
- Broaden your knowledge in financial investment