About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they
have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
Essential Experience / Criteria (Mandatory):
- Min D3/S1 any major With a GPA of 2,75
- Clear Articulation and good communication in Bahasa
- Have experience in the customer service area
- Have experience in the sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Has vaccinated 3 dose
-Energetic and agile
-Min. Fresh graduate and max 2 years in the same position (entry-level)
-Attention to detail
-Adaptive to dynamic changes
-Able to speak English with minimum passive communication
Job Type: Contract
Contract length: 6 months
Language:
- English (Required)
- Mandarin (Preferred)