Roles and Responsibilities
Work closely with internal department and provide service support to customers and stockist
Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.
To ensure the following are done (local sales)
Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).
No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner
Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner
Reduce repetition of FG request to production for the same product & liasing with Product Planner
Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions
Monitoring of all deliveries to customers on time by liasing with Logistics & Production
Monitoring of any complaint login and follow ups
Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..
New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing
Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered
Reminders are duly sent out and legal actions taken against bad defaulters
Collections are closely monitored to achieve monthly projected collections
To achieve departmental and company level KPI at all times
Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods
Ensure all procedures comply with existing ISO standards and records updated
Widen knowledge of products and its applications and keep updated on new products
Preparation of quotation for FG products
Work closely and coordinating with sales coordinators and Product Planner
Monitoring of sample requisition from customers / stockist and its conversion into sales
Monitoring of profit margins especially due to instability of solvent prices or increased in raw materials
Coordinating with sales coordinator on local sales and sales to Vietnam,Sabah,Sarawak and Singapore markets
Preparing and monitoring of Sales Performance Reports detailing the achievement of budgets
Attending Sales and Management Meeting raising regarding to Sales and Customer Service
Assist in the stock take at company level
Any other responsibilities that the management may assign to you from time to time
Any responsibilities assigned to him / her by his / her superior which is related to his / her work scope in Quality, Environmental, Health and Safety Management System.
Education: SMA & above
At least more than 2 years of related Customer Service or in Marketing
Computer literate and interpersonal communication
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible