About the Assignment:
- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partner base
The Core Objectives:
- Monitor various company communication channels including call center, social media, web inquiries, etc., and
respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons,
etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality
audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria:
-Min D3 any major With GPA 2,75
-Min Fresh graduate and max 2 years in the same position (entry-level)
-Willing to work on the shifting schedule (24/7)
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set a friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Candidate familiar with operating and answering messages on Messenger
-Able to work within a dynamic environment
-Vaccinated min 2 Dose
-Willing to relocate if needed
Desirable Experience / Criteria:
-Able to understand and answer the question in English.
Job Type: Contract
Contract length: 6 months