Job Description :
- Answering incoming calls and respond to email or live chat
- Handle customer inquiries, complaints by call, email, and live chat
- Provide customers about product and service information
- Able to quickly locate user problems and provide solution
- Identify and escalate priority issues and solve the problems
- Documenting all information according to Standard Operating Procedures
- Conduct customer surveys to ascertain level of customer experience
- Coordinate effectively with Peers, Supervisor, and Manager
- Implement contingency flows in the case of an emergency
- Ensure that all tasks and checks assigned to Supervisors are carried out smoothly
Job Requirement :
- Maximum 33 years old
- Minimum 2 years as a CS or CX, preferably in Investment Industry
- Communicative and willing to work in shifting schedule including weekend and public holiday
- Good knowledge of G-Suites (Google Docs, Gmail, Google Meets, Calendar, and others)
- Good knowledge of Microsoft Office (Word, Excel, Power Point)
- Able to work under pressure and multitasking
- Able to adapt and fast learner
- Good with numbers dan data analytic
Job Type: Full-time