Job Description:
Indonesian Customer Service Representatives (CSR) Indonesian National that handles customer emails, calls, process orders, and provide information about the company’s products and services. Willing to be assigned in our office in Cebu City, Philippines.
Customer Service Job Skills:
- Indonesian National
- Can Speak in English Language - written or verbal
- Computer Savvy
- Must be self-reliant and goal-oriented
- Detail oriented and works with a high degree of accuracy
- Capable of working with less supervision and ability to multitask
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem solving skills
- Willing to learn and be trained
Customer Service Job Duties:
- Maintain broad knowledge of all company products, services and promotions.
- Accurately captures customer information.
- Follow communication procedures, guidelines and policies.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Process customers’ orders.
- Take orders, determine charges, and oversee billing or payments.
- Provides customer additional information or explains services.
- Discusses products offered and ensures customer satisfaction.
- Assists customers effectively by solving customer disputes.
- Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Benefits:
- Statutory Benefits upon date of hired
- Service Incentive Leave
- HMO
- Meal Allowance
- Other Perks
Salary: Negotiable
Customer Service Job Experience:
- No Experience Required
- With experience is an Advantage
- Willing to work shifting schedules (Day or Night shifts)
Job Type: Full-time