The Customer Support Specialist is responsible for providing excellent customer service and support for clients purchasing or inquiring about furniture and woodworking products. This role ensures customer satisfaction by handling inquiries, resolving complaints, processing orders, and coordinating with internal teams such as production, logistics, and sales.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, chat, or in person.
- Provide accurate information on furniture products, wood materials, finishes, lead times, and customization options.
- Handle order processing, including quotations, invoices, and after-sales support.
- Coordinate with the production and logistics teams to track orders and ensure timely delivery.
- Manage and resolve customer complaints, returns, or warranty claims in a professional manner.
- Maintain up-to-date knowledge of the company’s product range, woodworking techniques, and customer policies.
- Assist in preparing customer documentation such as product care guides and installation instructions.
- Support the sales team with customer follow-ups and after-sales service.
- Record customer interactions and feedback in the company’s CRM system.
- Contribute to improving customer service processes for efficiency and customer satisfaction.
Qualifications
- Diploma or Bachelor’s degree in Communication, or related field.
- Prior experience in customer support, preferably in furniture, interior design, or manufacturing industry.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to multitask and handle pressure in a fast-paced environment.
- Familiarity with Google workspace and MS Office.
- Basic knowledge of woodworking materials, furniture design, or craftsmanship is a plus.
Job Type: Full-time
Experience:
- customer specialist: 1 year (Required)
Language:
- English (Required)
Location:
- Denpasar (Required)
Willingness to travel:
- 75% (Preferred)
Expected Start Date: 09/01/2025