Company Description
Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.
Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility.
Job Description
We are seeking a dynamic and experienced Duty Manager to join our team in the beautiful regency of Payangan, Ubud, Indonesia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining high standards of customer service across all departments.
- Oversee daily operations of the hotel, ensuring all departments are functioning efficiently and cohesively
- Manage and motivate staff to deliver exceptional customer service and maintain high guest satisfaction levels
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Coordinate with various departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures across all areas of the hotel
- Monitor and maintain safety and security protocols
- Conduct regular inspections of public areas and guest rooms to ensure cleanliness and maintenance standards are met
- Manage staff schedules and allocate resources effectively
- Assist in training and developing team members
- Respond to and manage emergency situations as part of the first response team
- Prepare and submit daily reports on hotel operations, occupancy, and any significant incidents
Qualifications
- Proven experience as a Duty Manager or in a similar role within the hospitality industry
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent communication and interpersonal skills
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Detail-oriented with strong organizational and multitasking abilities
- Proficient in hotel management software and systems
- Demonstrated problem-solving skills and ability to make quick, effective decisions
- Flexible and adaptable, with the ability to work in a fast-paced environment
- Strong time management skills with the ability to prioritize tasks effectively
- Knowledge of hospitality industry standards and best practices
- Professional appearance and good grooming standards
- Ability to work flexible hours, including nights, weekends, and holidays
- Fluency in English; knowledge of Indonesian or other languages is a plus
- Bachelor's degree in Hospitality Management or related field preferred
Additional Information
WHY WORK FOR ACCOR
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.