Job Description Summary:
Responsible for maintaining and providing technical service to renal units in the assigned area
Key Responsibilities / Accountabilities:
- Provide technical support to clinical coordinator and marketing team in trials and installation
- Working as a team with sales service to increase product penetration.
- Identified new and follow up any potential business opportunities
- Assist customer service with technical clarification of customer order
- Ensure all service carry out on time and efficient
- Educate staff in the hospital in maintenance of our machine
- Provide technical support for design of HD room
- Maintain database on all equipment including trial and loan machine
- A service report to be completed for installation, repair and maintenance tasks
- Enter all service report into technical service database and hardcopy be filled on regular basis
- Other projects those may assign by Direct Superior
- Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
- Obey the Fresenius Medical Care Compliance and Company Regulation
Competencies (attitude, skills, typical qualifications and experience):
Education and Experience
- Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
- Have active Professional License as Electromedics (STR) is a plus
- Have min 1-2 year of experience as Technician in Medical Devices company
- Wiling to place in any area where the company operates and needs
Competencies
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Technical Competencies:
- Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
- Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
- Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
- Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
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General Competencies:
- Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of work
- Commit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
- Administration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.