Job Description Summary:
Responsible for invoice exception cases handling and act as the invoice helpdesk to solve incoming invoice issues in accordance to the Standard Level Agreement (SLA)
Job Descriptions:
- Log and Classify the incident from Call-in, Email & Incident Form.
- Perform Initial Support for following nature of query :
- Timeliness
- Inaccuracy
- Information Queries
- Status Queries
- Guidance Queries
- Cancel Request
- Escalate incident to level 2 Support Group for action e.g. complex technical issue, root cause analysis for late / inaccuracy.
- Follow up on progress of incidents with status still open or outstanding in FSSC.
- Submit request on behalf of user for authorized processes.
- Log every action taken in Helpdesk Tool.
Requirements:
- At least Bachelor's Degree in Finance/Accounting
- Have a good communication skill
- At least 1 year of experience in Finance, fresh graduates are welcome to apply
- Willing to be located in Jakarta
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"