We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic Front Office Captain to lead our front desk team at Finns Beach Club. In this role, you will ensure the highest level of guest service while overseeing daily front office operations and supporting the Front Office Manager.
Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
Location: Bali, Indonesia
Responsibilities:
- Greet all guests warmly and provide exceptional service during their stay, promptly responding to any questions or issues
- Oversee and mentor front office employees, promoting a supportive work atmosphere and encouraging their professional growth
- Administer front desk activities, including check-in and check-out, room allocation, and billing, ensuring efficient and seamless operations
- Coordinate with departments like housekeeping and maintenance to facilitate guest services and address any problems
- Manage guest complaints and feedback efficiently, ensuring quick resolution to uphold guest satisfaction
- Keep precise records of front office transactions and generate reports for management as required
Qualifications:
- Previous experience in front office operations or hospitality management, preferably in a supervisory role
- Effective leadership qualities and excellent interpersonal skills
- Outstanding communication and organizational capabilities
- Skilled in hotel management systems such as VHP, Opera, Micros, along with Microsoft Office programs
- Willingness to work flexible hours, including weekends and public holidays
Perks and benefits:
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Job Type: Full-time
Application Question(s):
- Are you experienced in operating the Opera System?
Experience:
- Front Office Captain: 1 year (Preferred)
Language:
- English (Preferred)