We’re seeking a compassionate and highly organized Guest Relations Manager to join our team. In this role, you'll be organize the Guest Relation team and collaborating across departments to to elevate the guest experience, ensuring drive excellence in guest service, and optimizing guest satisfaction
Key Responsibilities:
- Greet and check in guests with warmth and professionalism
- Serve as the main point of contact for all guest needs, concerns, and feedback
- Coordinate daily schedules, including wellness sessions, activities, and meal
- Liaise with yoga instructors, therapists, chefs, and housekeeping to ensure smooth operation
- Manage bookings and maintain accurate guest records
- Create a personalized, memorable experience for every guest
- Handle guest issues with care, compassion, and discretion
- Facilitate retreats of 4 to 5 guests every week
- Prepare regular reports and analyze guest feedback and service trends, providing key insights for informed decision-making and maintaining the highest rating in guest reviews.
- Team management
Requirements
- Experience in wellness retreat, or hospitality industry with 3 years in management role
- Excellent interpersonal and communication skills
- Calm, intuitive, and empathetic—especially in women-focused spaces
- Strong organizational skills and attention to detail
- Passionate about wellness, mindfulness, and women's empowerment
Job Type: Full-time
Education:
- S1 (Preferred)
Experience:
- Guest Service: 5 years (Preferred)
Language:
- English (Required)
- Mandarin (Preferred)