Job Description:
Administration
- To ensure that the Departments activities are aligned with the Corporate Human Resources Strategy, and that the Hotel Actions have been implemented where appropriate.
- To represent the Human Resources function on the hotel's Executive Committee.
- To be responsible for coordinating and monitoring the activities of the Human Resources Division.
- To prepare and update the Human Resources Departmental Operations Manual.
- To ensure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.
- To ensure that government-stipulated employee legislation is strictly followed and implemented.
- To oversee the hotel's employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local marketplace.
- To ensure that the necessary Human Resources forms are forwarded to the Regional/Corporate Human Resources promptly.
- To conduct regular Departmental Communication Meetings.
Customer Service
- To support the hotels focused on service excellence by recruiting and training people who provide exceptional service to the hotel's external customers (guests).
- To ensure that Human Resources personnel provide the appropriate level of professional, courteous, and caring service to other employees (internal customers) and other visitors to the division.
Financial
- To support the financial objectives of the hotel through proper and efficient management.
- To prepare the Annual Human Resources Budget.
- To maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.
- To research and propose competitive compensation/benefits/incentive packages.
- To ensure that the Department's operational budget is strictly adhered to, that all costs are controlled, and that expenditures are properly approved.
- To ensure that all hotel, company, and local rules, policies, and regulations relating to financial record keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
- To ensure that a strong Employee Communications Programme is implemented that maximises employees' awareness of Aston International's Corporate Strategy and operating philosophy/concepts.
Operational
- To ensure that Employee Facilities are maintained to Aston International's high standards of operation.
- To represent the hotel in union negotiations and related activities, working closely with the Corporate Human Resources and the hotel Management Team accordingly.
Personnel
- To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
- To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
- To support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching/mentoring programme, and by assisting the Training Manager with selected Leadership Series Training.
- To oversee the training and development function for all hotel employees.
- To assist in the training of Human Resources employees making sure that they have the skills necessary to perform their duties most productively.
- To ensure a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
- To ensure that all employees report for duty punctually, wearing the correct uniform and name tag at all times. To ensure that they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department's grooming standards.
- To oversee the implementation of ASTON Behavioural Model 4E + 1P in every department in the hotel.
Other Duties
- To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organisations.
- To respond to changes in the Human Resources function as dictated by the industry, company, and hotel.
- To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations, and in particular, the policies and procedures relating to fire, hygiene, health, and safety.
- To attend training sessions and meetings as and when required.
- To carry out any other reasonable duties and responsibilities as assigned.