Company Description
Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates.
ibis Styles Jakarta Mangga Dua Square is a stylish economy hotel with unique and vibrant design. Our 211 dynamic rooms allow the guest to sleep with comfort, while enjoying affordable culinary selections at sTREATs Restaurant. The hotel is 5 minutes to Jakarta Kota Train Station, 10 minutes to JIExpo Kemayoran or Ancol Dreamland and 30 minutes to Soekarno-Hatta International Airport. For meeting and event, we provide 3 Milky Way rooms that can be combined into a large ballroom for 500 delegates.
Job Description
- Attend daily briefings and takes on daily assigned tasks.
- Understand the difference in guest levels (VIPs) and room categories.
- Clean and maintain areas of responsibility according to standards and procedures.
- Replenish guest supplies and ensure that guests requests are promptly attended to.
- Report damage or malfunction in hotel areas to Supervisor.
- Maintain equipment in a proper state of cleanliness.
- Maintain a section room report as well as a daily productivity report.
- Reports lost and found articles to the housekeeping office immediately.
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
- Report unusual behavior/activities in floors/ public areas to Supervisor.
- Record room status in allocated section accurately.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
Qualifications
- Minumum 1 year experience in the same field or position.
- Primary school education
- Good oral proficiency in English language
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times