Job Description – IT Manager
Responsibilities
- Lead and manage the IT Department, including infrastructure, server, software, network, and hardware operations.
- Develop, implement, and maintain SOPs and IT Policies in line with company standards and compliance requirements (including ISO 27001).
- Manage and guide a team of 3–4 IT staff, ensuring continuous skill development and effective team collaboration.
- Ensure the security, stability, and scalability of IT systems through proper configuration, monitoring, and maintenance.
- Oversee and manage EDR (Endpoint Detection & Response) solutions, IT protection points, and other cybersecurity initiatives.
- Familiar with ITIL framework for service management and able to implement best practices in incident, problem, and change management.
- Lead integration projects for CRM tools and other enterprise applications into existing systems.
- Conduct regular risk assessments and implement security controls in accordance with ISO 27001 standards.
- Ensure business continuity through effective backup, disaster recovery, and security measures.
- Collaborate with other departments to align IT strategy with business objectives.
- Provide reports, recommendations, and strategic IT planning to management.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience (5+ years) in IT infrastructure, network, and systems management.
- Strong leadership skills with experience managing and developing IT teams.
- Hands-on experience with server management, networking, hardware, and enterprise software.
- Familiarity with CRM integration projects and business application support.
- Good understanding of ISO 27001, ITIL practices, and IT security frameworks.
- Experience in EDR solutions, configuration management, and cybersecurity controls.
- Strong problem-solving, analytical, and communication skills.
Job Type: Full-time
Application Question(s):
- Do you understand ISO 27001, EDR (Endpoint Detection & Response), and ITIL practices?
Language:
- English fluently (Required)