About Intrepid
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role:
The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.
Your Responsibilities Will Include:
- Oversee the processing of customer returns
- Review current supply chain operations to document product, service, and information flow using project management tools
- Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
- Liaise with internal teams and external stakeholders to conduct accurate and timely monthly stock reconciliation for assigned brands, ensuring alignment on inventory records, resolving discrepancies, and supporting smooth end-of-month reporting and settlement processes.
- Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
- Analyze customer information and needs to improve customer relationships.
- Analyze the prevalent trends, dynamics and market movements to grow business.
- Evaluate risk factors that impact efficiency.
- Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
- Manage returns and refunds from various customers and ensure that SOP are being followed.
- Monitor lapses in delivery of logistics services to customers.
- Optimize use of allocated resources within business activities.
- Plan delivery of logistics services that meet customer requirements.
- Support development of sales proposals or tender documents.
Who We Look For - The Ideal Profile:
- With at least 6 months’ experience in warehouse operations
- Knowledgeable in Warehouse, ecommerce and logistics.
- Must be able to work as part of the team in a fast paced and pressured environment
- Intermediate proficiency in MS Office, Excel & Outlook.
- Strong organizational skills with an analytical mind
- Strong time management skills.
What we offer:
- Excellent and competitive compensation package
- Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
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