Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
- Ensure smooth and timely process flow for shipments
- Ensure accurate and timely client billing
- Understand all the elements of Ocean Import DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations
- Ensure accurate and timely data entry into our operating system
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
- Understand department process flow, constantly looking for areas of improved efficiency
- Overseas communications, timely responses to emails and requests (internal and external)
- Utilize all technology tools available in the company to perform customer service and operations duties
Qualifications
- have experience in Ocean Import
- Attention to Detail
- Fluent in English
- Good computer skills (Excel, Word)
- Strong team work and communication skills
- Must be ready to work overtime if/when necessary.
- Understanding of ocean documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
Reporting Structure
- Ocean Import Lead Agent, Supervisor and Manager
Additional Information
- Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
- Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.
- Application Closing: Sep 19th, 2025