We’re looking for an Operations Associate (Accounts) to join our Account Operations team, to go above and beyond in every interaction, consistently exceeding service level requirements and creating an environment where exceptional managed talent experiences are the norm.
This role will handle our clients' employees based in Indonesia, while our clients themselves are spread across different countries globally, especially in Asia.
What You'll Be Doing
- Coordinate onboarding processes for new clients and employees, ensuring timely and smooth handoffs from the sales team
- Set up accounts, workflows, and documentation according to the onboarding SOP.
- Serve as the day-to-day operational contact for the assigned client and employees.
- Monitor account activity and proactively address any issues or service gaps.
- Ensure service-level agreements (SLAs) and deliverables are met on time.
- Collaborate with another stakeholder, HR, Payroll, and AM teams to ensure end-to-end client satisfaction.
- Maintain accurate and up-to-date records in CRM and operations platforms.
Who We Are Looking For
- 1-3+ years of experience in customer-facing area
- Able to handle multiple tasks systematically and efficiently
- Ensures accuracy and thoroughness in all tasks
- Proficient in written and verbal English communication
- Fast learner and adaptive
- Strong ability to identify and resolve issues effectively
- Skilled in managing relationships with key stakeholders
- Knowledgeable in labor laws and compliance are nice to have
Why You Should Join Us
- International Exposure: Got an experience engaging with our Regional Team
- Make a Difference: Directly influence talent satisfaction and company performance.
- Career Advancement: Grow with continuous learning and clear progression paths.
- Competitive Benefits: Receive top-tier perks and work in a supportive team culture.
Let’s Realise Human Potential.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.
Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.
Our tech-enabled approach to recruitment and career discovery connects more than 4 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)Integrity: Have courage, be guided by the truth, don’t be afraid Impact: Missionaries, not mercenariesBeginners’ Mindset: Stay humble, don’t be attached to egoCustomer Obsessed: Customers FirstOwnership: Care intensely about the mission and take responsibilityHigh Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.
Learn more about Glints and our culture at bit.ly/glintsculture,Or check out our Careers Page at https://glints.com/careers!