Performance and Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Brief Key Accountabilities

• Act as the single point of contact for performance management activity and services to the client
• Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.
• Assist line manager in Manage the delivery of the building and facilities management services to the client’s facilities under JLL’s management.
• Customer relationship management;
• Liaise regularly with the client on site account performance.
• Implement JLL initiatives such as Mandatory Account Deliverables (MAD)/ JLL Quality Assurance Program (JCAP), Quality Assurance, training programmes and other initiatives as appropriate.
• Drive client strategic initiatives such as agreed savings, energy management, benchmarking, sustainability, new ways of working, improvement leap, etc.
• Manage the team to ensure the service delivery and upkeep of the facilities.
• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable. including budgets for lease administration.
• Prepare a regular performance management report to the satisfaction of the client. this to include KPI and SLA.
• Review and report against agreed SLA and KPIs.
• Manage performance delivery of JLL team member to meet with certain JLL Quality Standard
• Establish GAP analysis pertaining performance vs expectation and service delivery, create Program to eliminate the GAP
• Establish program to enhance overall performance towards expectation, to include Individual program for delivery team
• Communicate and review performance with Client on regular basis, identify room for improvement
• Relationship management and liaison with Client business managers, Building Management and local statutory authorities

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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