Responsibilities
- Manage end-to-end production process, including green bean sourcing, roasting, packaging, and distribution, to ensure timely delivery of high-quality coffee bean.
- Forecast production to meet customer demand and manage inventory levels to optimize production and minimize waste.
- Follow inventory procedures, ensuring orders are received and stored accurately, and ordering of production-related supplies and equipment.
- Maintain production administration to ensure the product traceability.
- Monitor and analyze key production metrics and make continuous improvements to optimize production.
- Train and supervise a team of roasting, packaging, distribution, and customer care to ensure consistent quality and productivity.
- Assist team with tasks when needed including but not limited to QC, packaging, unloading supplies, handling complaints.
- Handle customer complaints and resolve any issues that may arise.
- Oversee general organization of the facility to support workflow, safety, and hospitality.
- Maintain a safe, clean and organized work environment, follow the sanitation standards and schedule, ensuring compliance with health and safety regulations.
- Take care of the application of certification including the planning, development, training, implementation, and evaluation.
- Follow and implement all government or certification standards and maintain full-compliance of each standards.
- Follow and implement safety procedures and report hazards and incidents to leadership.
Perform preventative maintenance daily, weekly and monthly, and as specified by the operations standards.
Job Type: Full-time