Responsibilities:
- Review and validate billing documents.
- Examine call recordings or collector visit reports to ensure compliance with Standard Operating Procedures (SOPs).
- Prepare daily/weekly inspection reports.
- Coordinate with collectors in cases of document discrepancies or violations of work ethics.
- Provide recommendations for improvements to the Collection Operations team.
Requirements:
- Minimum Diploma degree in any field.
- Proven experience in Quality Assurance (QA) and/or Quality Control (QC), preferably in the banking or financial industry, is an advantage.
- Ability to work under pressure, with strong interpersonal skills and a target-oriented mindset.
- Disciplined and able to work independently as well as collaboratively in a team environment.