Company Description
Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
Job Description
General Duties
- Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
- Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
- Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
- Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
- Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
- To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
- Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
- Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
- Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
- Keep all information updated by being aware of everything that is happening in the resort in all sections.
- Assist with training of other departments whenever it is necessary.
- To perform any other duty as directed by superior
General Responsibilities
- Maintain high score on guest satisfaction at all time.
- Responsible for the elaboration and implementation of standards related to SOP and LQA.
- Schedule and regularly conducts routine inspections of areas under his control.
- Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
- Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
- Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.
Qualifications
- Minimum Diploma in Hospitality
- Minimum of 1 year relevant experience in Front Office
- Butler knowledge is a must
- Knowledge of local regulations related to Hotel Operation is a must
- Graduated from Butler Academy will be advantage