Regional Trainer Agency

Position Overview: The Agency Trainer is responsible for developing and implementing training programs that enhance the skills and knowledge of our agents. This role is crucial in maintaining high levels of productivity and sales performance within the agency.

Key Responsibilities:

Training Program Development:

• Design and develop comprehensive training programs tailored to the needs of the agency.
• Create training materials, including manuals, presentations, and online resources.
• Update training programs regularly to reflect changes in industry standards and company policies.

Training Delivery:

• Conduct training sessions, workshops, and seminars for new and existing agents.
• Utilize various training methods, including in-person, virtual, and blended learning approaches.
• Ensure training sessions are engaging, interactive, and effective.

Skill Assessment and Development:

• Assess agents' skills and knowledge through evaluations and feedback.
• Identify areas for improvement and develop individualized training plans.
• Monitor progress and provide ongoing coaching and support.

Performance Monitoring:

• Track agents' performance metrics and sales productivity.
• Analyze data to identify trends and areas for improvement.
• Collaborate with management to develop strategies to enhance performance.

Collaboration and Communication:

• Work closely with management to identify training needs and objectives.
• Communicate effectively with agents to understand their challenges and provide solutions.
• Foster a positive and motivating training environment.

Continuous Improvement:

• Stay updated on industry trends, best practices, and new training techniques.
• Implement innovative training methods to keep agents engaged and motivated.
• Regularly review and refine training programs to ensure they meet the evolving needs of the agency.

Qualifications:

• Bachelor's degree in Education, Business, or a related field.
• Proven experience in training and development, preferably in a sales environment.
• Strong understanding of sales techniques and strategies.
• Excellent communication and presentation skills.
• Ability to motivate and inspire a diverse team.
• Proficiency in using training software and tools.

Key Competencies:

• Leadership and mentoring skills.
• Analytical and problem-solving abilities.
• Adaptability and flexibility.
• Strong organizational skills.
• Commitment to continuous learning and improvement.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement