Job Description
Account Management
- Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
- Brainstorm and pilot new initiatives to drive product usage and customize product offering for our Key Merchants
- Work alongside with internal teams to further improve our product solutions
- Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex transactional issues timely and effectively
- Evaluate strategic opportunities and perform a broad range of quantitative and qualitative analyses
- Promote knowledge-sharing and effective communication among internal stakeholders with relevant information gathered
Partnerships
- Support win-win partnerships with local and international Key Partners (e.g. banks, payment gateways, regulators, industry partners)
- Work alongside internal teams (e.g. Product, Integration, Underwriting and Finance) to ensure excellent experience for onboarding of new Key Partners
- Support execution and management of Key Partners’ contractual agreement process
Engage Key Partners on a regular basis to identify and address dynamic developments and changes in business needs and requirements.
- Evaluate strategic opportunities by performing a broad range of quantitative and qualitative analyses.
- Promote knowledge sharing and effective communication among all internal stakeholders based on information gathered.
Sales
- Identify new business opportunities and generate new leads.
- Understand customer needs and present suitable products or services.
- Deliver compelling sales presentations and product demonstrations.
- Prepare and follow up on quotations and proposals.
- Negotiate contracts and close deals
- Maintain strong, long-term relationships with existing clients.
- Collaborate with internal teams (support, product) to ensure customer satisfaction.
- Stay updated with product knowledge, industry trends, and competitor activities.
Other ad hoc tasks/projects as required
Requirements
- Relevant academic qualifications with at least 1-3 years’ experience in sales, business development or account management, preferably in Payment/Financial Service/E-commerce or IT Solution related services.
- Possess excellent Client Relationship management skills and Sales management with negotiation skills is a plus.
- High level of personal credibility with good interpersonal, communication and presentation skills.
- A creative and flexible individual who is able to multi-task and handle pressure in a fast- paced and changing environment.
- Ability to work collaboratively across functions with overseas co-workers, yet independently.
- Candidates with more experience will be considered for a more senior position.
Good command of English, written and spoken.
Job Type: Full-time
Language:
- English (Preferred)