Job Summary:
Commercial Finance is responsible for leading and overseeing the client billing process, ensuring accuracy, compliance, and timeliness. This role manages the end-to-end accounts receivable cycle, ensures timely collection of payments, handles communication with clients on billing matters, and drives continuous improvement through process optimization and automation. The ideal candidate is detail-oriented, accountable, and possesses strong communication and analytical skills.
Key Responsibilities:
1. Billing & Invoicing Management
Oversee the preparation and issuance of client invoices, ensuring accuracy in billing rates, contractual terms, and project scope.
Coordinate with internal project teams or account managers to confirm deliverables, client’s PIC and billing schedules.
Maintain a billing tracker or dashboard to ensure full visibility of billing cycles.
Ensure tax compliance, legal requirements, and correct documentation (POs, SOWs, BAST, etc.) are adhered to in all billings.
2. Accounts Receivable & Collections
Monitor and manage the full accounts receivable cycle, including aging analysis and collection forecasting.
Proactively follow up with clients to ensure timely payments as per agreed Terms of Payment (TOP).
Lead efforts to resolve billing disputes or discrepancies with clients in a professional and timely manner.
Escalate long-outstanding invoices and collaborate with legal or senior leadership where needed.
Take ownership of outstanding invoices and implement follow-up strategies to minimize overdue accounts.
3. Client Engagement
Build and maintain strong relationships with client finance teams.
Handle queries and concerns from clients regarding invoices, disputes, or payment issues in a professional and timely manner.
Lead billing and collection meetings with key clients to ensure alignment and resolve issues.
Act as the key contact point for all finance-related client communication.
4. Reporting & Analysis
Develop and maintain accurate and comprehensive Accounts Receivable (AR) reports, dashboards, and KPIs.
Provide monthly analysis on collection performance, aging trends, and risk areas.
Contribute to cash flow planning and forecasting based on receivables and expected collections.
Reconcile customer accounts and ensure accurate AR ledger records.
5. Process Improvement & Automation
Identify and implement process improvements to increase efficiency, accuracy, and automation in billing and collections workflows.
Collaborate with internal teams (e.g., IT, operations) to streamline systems and reporting tools.
Drive automation initiatives to reduce manual tasks and enhance scalability.
6. Internal Collaboration & Support:
Coordinate with account managers, legal, operations, and finance teams to align on billing accuracy and revenue recognition.
Provide training and guidance to junior finance team members or cross-functional staff on billing and AR processes.
Assist in internal and external audits related to billing and receivables.
Requirements:
Bachelor’s degree in Finance, Accounting, or related discipline (CPA or MBA is a plus).
Minimum 5 years of relevant experience in billing, collections, or commercial finance.
Strong understanding of revenue cycle, contract terms, and financial controls.
Proficient in ERP and accounting systems (especially Xero); advanced Excel skills required.
Excellent analytical, organizational, and problem-solving skills.
Strong interpersonal and communication skills; experience dealing with senior client stakeholders.
Demonstrated ability to drive process improvement and lead cross-functional initiatives.
Proactive, hands-on, and comfortable working in a dynamic and deadline-driven environment.