Company Description
McEasy, a transportation management solution to simplify complex logistics operations. is looking for a IoT Product Support Engineer to join our ever-growing team.
If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.
Job Description
- Manage and provide solution for IoT Hardware related issues that happens on customer's fleet on day-to-day basis, partnering with Customer Service and Technical Support team
- Become Subject Matter Expert to provide advice and insight of performance on existing IoT Hardware and generate new requirement to Innovation team to improve the quality of product
- Provide recap on periodical basis on RCA (Root Cause Analysis) of repeated Hardware issues with proper documentation
- Improve efficiency of Hardware installation process through partnership with Service Installation team
- Improve Installation quality and QC process to ensure Hardware installed on customer's fleets performing to the standard
- Conduct Knowledge Sharing with internal Service and Technical Support team to improve performance and quality on the team
- Review and ensure complete documentation on handover process for new Hardware with Innovation team
Qualifications
- >5 years experiences in IoT Hardware support, Technical Support, Field Engineering, or Quality Control in IoT / Industrial space
- Networking and Connectivity (Understanding of LTE, Wi-Fi, MQTT, TCP/IP) and diagnostic tools for connectivity issues
- Knowledge on Embedded System (Microcontrollers) and Electrical applications
- Proven experience managing stakeholder and having proactive leadership w/ customer focused mindset