Date: Aug 11, 2025
Staff-CS Budget Management
Location:
ID
Level: Entry Level
Employment Status: Permanent
Department: Group National Customer Success
Description:
Job Title: Staff – CS Budget Management
Reports To: AVP Dept Customer Success Analytics & Insights
Reports To: AVP Dept Customer Success Analytics & Insights
Job Summary
Monitor and coordinate all Group CX projects related to SC and GR processes, ensuring alignment with KPIs. Apply strong budget planning, control, and sourcing management skills to prepare documentation, expedite procurement, track budgets, produce reports, and oversee Managed Service sourcing to meet customer and internal needs.
Key Responsibilities
Applying Budget Planning & Control in Sourcing Support
Utilize budget planning and control skills to monitor SC and GR processes across Group CX projects, coordinate with teams, track performance against defined KPIs, and address issues to ensure smooth execution.
Utilize budget planning and control skills to monitor SC and GR processes across Group CX projects, coordinate with teams, track performance against defined KPIs, and address issues to ensure smooth execution.
Applying Budget Planning & Control in Project Support
Use budget planning and control expertise to prepare procurement documentation, coordinate with the sourcing team, and ensure timely SC and PO creation for efficient procurement workflows.
Use budget planning and control expertise to prepare procurement documentation, coordinate with the sourcing team, and ensure timely SC and PO creation for efficient procurement workflows.
Applying Budget Planning & Control in Reporting
Leverage budget monitoring and control capabilities to produce accurate, timely reports for CX IM3 scope, enabling effective financial tracking and proactive stakeholder communication.
Leverage budget monitoring and control capabilities to produce accurate, timely reports for CX IM3 scope, enabling effective financial tracking and proactive stakeholder communication.
Applying Budget Planning & Control in Budget Management & Execution Tracking
Manage and track the overall budget plan, ensuring adherence to financial policies and providing stakeholders with updates and variance analysis.
Manage and track the overall budget plan, ensuring adherence to financial policies and providing stakeholders with updates and variance analysis.
Applying Budget Planning & Sourcing Process in Managed Service Sourcing
Apply sourcing process management skills to evaluate, select, and optimize Managed Service partners, ensuring timely appointments and cost efficiency aligned with customer expectations.
Apply sourcing process management skills to evaluate, select, and optimize Managed Service partners, ensuring timely appointments and cost efficiency aligned with customer expectations.
Key Performance Indicators (KPIs) Summary
- Budget Management & Execution Tracking
- Manage Service Sourcing Process
- Sourcing Support
- Project Support
- Reporting
Required Skills & Proficiency
- Budget Compliance & Governance – Intermediate
- Cost Optimization Strategies – Intermediate
- Financial Planning for Brand Campaigns – Intermediate
- Collaboration & Project Management Skills – Intermediate
- Stakeholder Engagement – Intermediate
Leadership Competencies
- Analysis
- Managing Works
- Planning & Organizing
- Budget Compliance & Governance
- Quality Orientation
- Collaborating
Qualifications
- Bachelor’s degree in a related field
- Minimum 2 years in Budget Control and Administration
- Experience in managing budget and administration in SAP / Sourcing Coupa system
- Good communication skills
- Target-oriented and able to work both independently and in a team
- Computer literate, especially Microsoft Office
- Good understanding of Finance
- Good preparation skills
- Adequate reporting and analysis skills
- Understanding of Customer Operations