Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management.
Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.
We’re proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones:
- Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.
Here’s a quick glimpse of Liven:
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- You can Visit Blog
- Acquisition News
About the role
We are seeking a System Implementation Specialist to lead the end-to-end deployment of Liven’s enterprise solutions in Indonesia. From initial scoping to successful go-live, you'll be the key partner for clients, ensuring smooth integrations, customized configurations, and timely delivery. This role plays a vital part in accelerating Liven’s growth in the Indonesian market by combining technical know-how with exceptional client service.
What you'll do
- Manage the full implementation lifecycle for enterprise clients—from discovery and scoping to rollout and post-deployment support.
- Collaborate closely with clients to understand business requirements and tailor Liven’s solutions accordingly.
- Lead technical system configuration, customization, and integration based on client needs.
- Act as the primary point of contact during implementations, ensuring consistent communication and alignment with client stakeholders.
- Troubleshoot issues proactively and coordinate with internal technical teams to resolve any implementation roadblocks.
- Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
- Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
- Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.
Qualifications
- 3–8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
- Background in roles such as systems installer, solutions consultant, or project manager.
- Hands-on experience in software installation, configuration, and API integration.
- Proven ability to manage complex client rollouts on time and within budget.
- Strong communication skills to liaise with technical and non-technical stakeholders alike.
- Experience working with CRM or ERP systems (e.g., Salesforce, HubSpot, SAP) is highly desirable.
- High proficiency in Excel or SQL to analyze system data and extract insights.
- Excellent organizational skills to juggle multiple projects simultaneously.
- Fluency in Bahasa Indonesia and English is essential.
- Deep understanding of Indonesian business practices and cultural context.
Good to Have
- Experience in the hospitality or F&B technology sector.
- Familiarity with cloud-based POS systems and customer engagement platforms.
- Background working in or with scaling startups or high-growth SaaS companies.
- Exposure to mobile payment platforms, digital wallets, or loyalty systems.
- Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
- Experience supporting or deploying multi-location or enterprise-level systems.