As a Telephone Operator at FINNS Bali, you will serve as the first point of contact for guests and callers, representing the voice of the company. Your role involves managing all incoming and outgoing calls with professionalism, providing clear and accurate information, and supporting seamless communication between departments — all while maintaining FINNS’ commitment to exceptional service and guest satisfaction.
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
Responsibilities:
- Provide accurate information regarding reservations, promotions, and general guest inquiries.
- Check the booking system for availability and answer general questions about reservations.
- Assist with minor reservation amendments such as; verifying guest details or confi rming booking status.
- Respond to the guest inquiries via: WhatsApp, Direct Messages (DMs), WeChat, Google Reviews, and Tripadvisor.
- Monitor and input guest reviews into the designated Google Sheet for tracking and reporting.
- Notify Supervisor or above about complex requests, escalations of cases, and negative reviews which require immediate attention.
- Ensure all lost and found inquiries are followed up until solved by coordinating with the Operational team.
- Direct calls to appropriate departments or individuals efficiently.
Qualifications:
- Proven experience as a telephone operator, receptionist, or in customer service is an advantage.
- Excellent verbal communication skills in English; additional languages (e.g., Bahasa Indonesia or other foreign languages) are a plus.
- Strong listening and problem-solving skills.
- Pleasant voice and clear pronunciation.
- Ability to work under pressure in a fast-paced environment.
- Professional appearance and demeanor.
- Familiarity with telephone systems and basic computer skills.
Job Benefits
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Job Type: Full-time
Experience:
- Telephone Operator: 1 year (Preferred)
Language:
- English (Preferred)