Responsibilities
About The team The Performance Management Lead oversees KPI reporting, meeting cadences, and incentive scheme design for hub and regional operations leaders. Job Responsibilities: - Drive performance review cadences (daily/weekly/monthly) with hub leaders and operations managers. - Develop and maintain operations dashboards and performance scorecards. - Design and run monthly incentive schemes for frontline leaders based on KPI outputs. - Analyze operational data to generate insights that guide daily decision-making at hubs. - Provide timely performance feedback and improvement recommendations to regional leadership.
Qualifications
Minimum Qualifications: - 3+ years in operations or performance management, ideally in logistics or express delivery. - Strong analytical skills with proficiency in Excel, PowerBI or similar tools. - Experience designing KPIs and incentive frameworks. Preferred Qualifications: - Ability to engage and influence operations stakeholders. - Strong communication and data storytelling ability.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.