Objective
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Responsibilities
🎯 Business Development & Account Growth
Account Strategy Development
Create and maintain comprehensive Account Development Plans for the assigned portfolio
Conduct quarterly strategic account reviews with stakeholders
Map decision-maker influence and develop multi-threading strategies
Expansion Revenue Generation
Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
Identify cross-sell and upsell opportunities through systematic client engagement
Execute a consultative selling approach focused on business outcomes
Own expansion pipeline from identification through closed-won
Stakeholder Relationship Management
Build and maintain executive-level relationships (C-suite and VP level)
Conduct monthly business reviews demonstrating ROI and value realization
Position as strategic AI transformation advisor, not just delivery vendor
Manage stakeholder expectations and nurture long-term partnerships
Market Intelligence & Competitive Positioning
Monitor client industry trends and emerging AI opportunities
Gather competitive intelligence and market feedback
Provide insights to product development and business strategy teams
🚀 Project Delivery Excellence
End-to-End Project Leadership
Own complete project lifecycle from initiation through successful closure
Ensure delivery of committed business outcomes, not just technical deliverables
Manage project scope, timeline, budget, and quality standards
Lead cross-functional teams, including AI engineers and solution architects
Client Experience Management
Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
Ensure a premium client experience at every touchpoint
Proactively address issues and implement corrective actions
Build trust through transparent communication and reliable delivery
Risk Management & Issue Resolution
Identify and mitigate project risks before they impact delivery
Escalate critical issues with a clear problem definition and proposed solutions
Maintain risk registers and implement mitigation strategies
Conduct lessons learned sessions and drive continuous improvement
Value Demonstration & ROI Measurement
Implement OKRs, DoD, and measurable success criteria for every project
Track and report business impact throughout the project lifecycle
Create compelling success stories and case studies
Prepare ROI calculations and business value presentations
👥 Team & Resource Management
Project Team Coordination
Allocate and coordinate AI engineers, architects, and specialists
Conduct regular team meetings and sprint planning sessions
Monitor team performance and provide feedback for improvement
Ensure knowledge sharing and cross-training within project teams
Talent Development & Mentoring
Conduct bi-weekly 1:1 meetings with team members
Support professional development and skill-building initiatives
Provide performance feedback and career guidance
Resource Optimization
Optimize resource allocation across the project portfolio
Coordinate with other ADMs for resource sharing and load balancing
Monitor utilization rates and productivity metrics
Plan resource requirements for upcoming projects and expansions
🔄 Strategic Collaboration & Process Excellence
Cross-Functional Alignment
Collaborate with the AI Engineering team for technical solution design
Work with Business Development for pipeline development and deal closure
Partner with the Operations team for contract management and legal documentation
Align with CTO, CDO, and CEO on strategic account priorities
Process Innovation & Documentation
Maintain accurate project documentation and account records
Contribute to delivery methodology improvements and best practices
Share learnings and insights with the broader delivery team
Participate in process optimization initiatives
Knowledge Management
Document project outcomes, lessons learned, and best practices
Create and maintain technical documentation for client handovers
Build reusable assets and accelerators for future projects
Contribute to Neurons Lab's intellectual property and thought leadership
Capabilities
Leadership - Ability to lead cross-functional teams and drive results
Communication - Exceptional verbal and written communication skills
Risk Management - Proactive identification and mitigation of project risks
Fast Decision Making - Rapid response to changing client needs and market conditions
Ownership - Complete accountability for account outcomes and client success
Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
Innovative Thinking - Continuously identify AI transformation opportunities
AI/ML Awareness - Strong understanding of AI technologies and business applications
Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
Advanced English - Fluent communication with global clients and stakeholders
Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements
Experience
Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges
