An Account Manager role within WTW’s Corporate Risk and Broking business, supporting growth and retention from the large/complex/multinational client space, reporting to the country head of Property & Casualty and matrix to the Head of Large Accounts, Asia.
This role is expected to drive the growth, development and retention of WTW CRB Indonesia portfolio of large clients, including Multi-National Corporations.
The Role
- Working with the Asia Large Accounts Leader and Indonesia leaders to meet new business and retention targets, managing pipelines and investments to support profitable growth.
- Working with senior stakeholders to utilise and embed key client frameworks including account planning and cross selling to drive commercial outcomes across the segment.
- Coordinating senior internal and external resources to deliver outstanding results for clients, ensuring client satisfaction, positive net promoter scores and client retention.
- Shaping and leading thinking at all levels of client organisations to influence positive outcomes for WTW.
- Represent Willis in relevant industry communities to deliver industry-specific expertise to our clients.
- Partner with business leaders to negotiate pricing/fees and ensure client relationships are secure and financially sound.
- Act as a role model throughout Willis by embodying our values of client focus, teamwork, integrity, respect, and excellence.
- Maintain a detailed knowledge of products and services offered by Willis.
- Ensure compliant processing of contracts as per applicable regulatory requirements, internally and externally.
The Requirements
- Bachelor Graduate in Engineering or Business Management from reputable university.
- Minimum 5 years working experience including in insurance industry
- Client facing experience and familiar with large and complex clients requirements, including on claims handling.
- Comfortable in operating with a growth orientated agenda and KPI’s.
- Strong client networks and industry centres of influence.
- Can demonstrate ability to navigate and bring the best results from our business.
- Ability to build, maintain and manage multiple relationships at the most senior levels within client organizations.
- Ability to influence key stakeholders (internal and external) via formal and informal channels.
- Track record of growing large account portfolios.
- Ability to diagnose complex client issues, comprehend the full breadth of Willis’s services, blend them into practical solutions that meet our clients’ needs, and articulate them to buyers across multiple disciplines.
- Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget.
- Comprehensive and fluent in English language
Equal Opportunity Employer
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