Assistant Front Offie Manager

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

We are seeking an enthusiastic and guest focused Assistant Front Office Manager to join our team in Surabaya. In this pivotal role, you will oversee the daily operations of our Front Office, ensuring exceptional guest experiences and smooth hotel operations.

• Supervise and mentor Front Office Supervisors, Duty Managers and Front Desk Agents, providing guidance on proper guest registration, check-out procedures and overall customer service
• Manage team rosters and assign tasks to team members based on occupancy fluctuations and operational needs
• Oversee the pre-registration process for VIPs and special requests, ensuring proper room assignments and departmental notifications
• Conduct daily pre-shift meetings to brief team on important information and set priorities for the day
• Handle complex guest inquiries and resolve any issues to ensure complete guest satisfaction
• Monitor and maintain the accuracy of various logbooks and reports related to Front Office operations
• Collaborate with other departments to ensure seamless communication and service delivery
• Participate in ongoing training initiatives to improve team performance and maintain service standards
• Assist in managing the Front Office budget, including cash handling, deposits, and financial reporting
• Implement and uphold hotel policies and procedures, ensuring compliance with industry standards and local regulations
• Step in to perform front desk duties as needed, demonstrating a hands-on approach to leadership

• At least 2 to 3 years of experience in this position in the hotel industry
• Excellent communication and customer relations skills.
• Leadership and ability to motivate a team.
• Proficiency in hotel management software and standard office applications
• Flexibility to work various shifts, including weekends and holidays
• In-depth knowledge of hotel operations, services, and facilities

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.