As an Assistant Reservations Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the resort.
Duties and Responsibilities
As an Assistant Reservations Manager, I will assume full responsibility for the efficient operation of the Revenue/ Reservations department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- Continually focus and supervise, handle all local and overseas room bookings.
- Be responsible for the setup of PMS & CRS to guide and evaluate the room selling strategies.
- Set up the inventory availability, pricing, and daily fluctuations that will be discussed with the hire management and coordinated with the reservations team for selling guidelines.
- Have a thorough knowledge of all facilities and services offered by the hotel, including type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the hotel and reservation coding.
- Process advance deposits on reservations.
- Track future room availabilities based on reservations.
- Decide and implement free allotment releases and close-outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.
- Continually focus on reviewing cancellations, adjustments, no-shows, as well as groups, blocks and allotments.
- Ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
- Instill a cost-focused philosophy through training and education.
- Operate the property consistently with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
Qualifications
To execute the position of an Assistant Reservations Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following:
- Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field preferred, and at least one year’s previous experience as a Revenue & Reservations Manager in a similar hotel role or an equivalent combination of education and experience. More than three years’ experience in a similar role, preferred.
- Excellent English written, listening knowledge, Fluent in English; I understand that additional languages are preferred.
- Indonesian Citizenship
The above is intended to provide an overview of the role and responsibilities of an Assistant Reservations Manager at Six Senses Uluwatu. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Uluwatu is an equal opportunity employer. This policy applies to all terms and conditions of employment.
