Cafe Operations Officer

A Cafe Operations Officer oversees the smooth, efficient, and profitable day-to-day operations of a cafe, ensuring quality service, compliance with regulations, and a positive customer experience. They manage staff, inventory, finances, and marketing, while also focusing on improving efficiency and profitability.

Key Responsibilities:

Operational Excellence:

Managing daily operations, including opening/closing procedures, ensuring cleanliness and adherence to health & safety standards.

Staff Management:

Training, mentoring, and supervising staff, including baristas, cashiers, and other support staff.

Inventory Control:

Managing inventory, ordering supplies, minimizing waste, and ensuring sufficient stock to meet customer demand.

Financial Management:

Monitoring financial performance, budgeting, forecasting, and implementing cost-control measures.

Customer Service:

Ensuring exceptional customer service, addressing complaints, and gathering feedback to improve the customer experience.

Compliance:

Ensuring adherence to company policies, health and safety regulations, and legal compliance.

Marketing & Promotion:

Implementing marketing strategies to enhance customer engagement and drive sales.

Process Improvement:

Identifying areas for improvement in operational efficiency, service quality, and profitability.

Collaboration:

Working with other team members, including managers and staff, to achieve common goals.

Skills and Qualifications:

Strong Leadership and Management Skills: Ability to motivate, coach, and supervise staff.

Customer Service Orientation: Ability to provide excellent customer service and resolve customer issues effectively.

Financial Acumen: Ability to understand financial statements, manage budgets, and implement cost-control measures.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a clean and organized workspace.

Communication Skills: Ability to communicate clearly and effectively with staff, customers, and vendors.

Problem-Solving Skills: Ability to identify and resolve issues quickly and efficiently.

Food and Beverage Knowledge: Familiarity with food safety regulations, menu planning, and coffee/tea preparation.

Computer Proficiency: Ability to use relevant software, such as point-of-sale systems and inventory management programs.

Experience in the Food Service Industry: Experience in a cafe or restaurant setting is highly desirable.