We are seeking a talented individual to join our Client Relation in Employee Benefit team at Marsh Indonesia. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for monitoring service delivery performance to ensure client satisfaction, achieving the CSR budget and retention ratio, designing and implementing the Comprehensive Wellness Advisory Service Plan.
We will count on you to:
- Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring high levels of client satisfaction.
- Consultative Selling: Identifying opportunities to provide employee benefits solutions that meet client needs, including health insurance, retirement plans, and other employee benefits.
- Collaboration with Internal Teams: Coordinating with various departments, such as claims, placement and operations, to deliver comprehensive employee benefits solutions.
- Strategic Planning: Collaborating with clients to develop and implement employee benefits strategies that align with their business goals.
- Market Analysis: Staying informed about market trends and regulatory changes that may impact employee benefits.
- Client Presentations and Proposals: Preparing and delivering presentations to clients, showcasing employee benefits offerings and service that insurer can provided.
- Cross-Functional Collaboration: Working closely with other departments, such as claims, operation, placement and BD, to ensure seamless service delivery.
- Client Education: Providing clients with information and resources to help them understand their employee benefits options and the value of the services provided.
- Performance Tracking: Monitoring the performance of employee benefits programs and making recommendations for improvements based on client feedback and market trends.
- Compliance: Ensuring that all employee benefits offerings comply with relevant laws and regulations.
What you need to have:
- Diploma/Degree
- Minimum of 3 years of experience in an insurance brokerage or insurance company, specifically in handling employee benefits, such as client relations and business development
- Fluency in English, negotiation skills, and strong communication skills.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
