Responsibilities
- Training Program Delivery (Wholesale & Public)
- Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.
- Organize, promote, and deliver high-quality public coffee classes.
- Assess training effectiveness and gather feedback for continuous improvement.
- Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant.
- Customer Account Management
- Serve as a primary point of contact for assigned existing customer accounts.
- Build and maintain strong, positive relationships with customers, understanding their needs and business objectives.
- Proactively manage customer accounts to ensure satisfaction, retention, and loyalty.
- Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues.
- Coffee & Barista Assessment
- Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs.
- Upselling and Business Development
- Identify opportunities to upsell additional products or services to existing customers based on their needs.
- Develop and present tailored proposals and solutions to customers.
- Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets.
- Collaborate with the sales team on strategies to grow existing accounts.
- Reporting and Administration
- Track and document all training activities, participant attendance, and feedback.
- Maintain accurate records of customer interactions, account status, and sales activities (potentially in a CRM system).
- Prepare and submit regular reports on training delivery, customer success metrics, and sales performance to both the Training Assistant and Head of Sales as appropriate.
- Collaboration and Communication
- Work closely with the Training Assistant on all training logistics and scheduling.
- Collaborate effectively with the Head of Sales and the wider sales team regarding customer accounts and sales strategies.
- Maintain clear communication channels regarding customer feedback and training needs across relevant departments.
Job Type: Full-time
Laporkan lowongan
