Community Liaison Officer (P)

Job Identification (Reference Number): 15616
Position Title: Community Liaison Officer (P)
Duty Station City: Tangerang
Duty Station Country: Indonesia
Grade: P-2
Contract Type: Fixed-Term (one-year with possibility of extension)
Recruiting Type: Professional
Vacancy Type: Vacancy Notice
Initial duration: One year with possibility of extension
Closing date: 21 July 2025

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states: 
   Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Lao People's Democratic Republic, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.

Operational in Indonesia for more than 40 years, IOM Indonesia Country Office (CO) works on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities.   Indonesia CO is engaged in several thematic areas, including:), Labour Mobility and Counter-Trafficking (LMCT, Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Policy and Data, and Resettlement and Voluntary Returns.

Indonesia CO aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of the Republic of Indonesia according to applicable international humanitarian and human rights standards. The Regional Cooperation Arrangement (RCA) programme supports refugees through healthcare, education, basic needs, as well as to contributes to the increased protection of vulnerable populations through referral mechanisms involving the active participation of specialized state and non-state service providers. It also contributes to supporting them with opportunities for eventual sustainable pathways.

Under the direct supervision of the Community Accountability Coordinator, and administrative supervision of the Head of Sub-Office, the Community Liaison Officer will be responsible and accountable for counselling refugees. understanding and monitoring trends, specifically engaging with various refugee communities, and advocating along with ensuring the delivery of services to refugee populations living among host community in the respective area of responsibility. 

1. Engage with diverse groups of refugees to proactively identify gaps in communication and accountability between IOM and the refugee community; provide feedback to relevant units and suggest solutions to support the enhancement of existing mechanisms and processes, including establishment of a robust complaints and feedback mechanism. Contribute to the establishment of conflict resolution mechanism as part of IOM’s commitment to Accountability to Affected Populations (AAP).

2. Provide support and care for refugees under the case management system, including a regular visit and contact with the refugees, providing tailored care and services, and following up closely with Refugee Care and Health Care unit.

3. Support staff to build positive relationships with refugee communities under IOM care and maintain a strong rapport and trust; report any misconduct and mistreatment of refugees by any other actors.

4. As part of the community engagement activities, contribute to the information dissemination, awareness raising, dispute resolution and general counselling for the refugee population via phone and/or on-site interpretation. 

5. Co-chair the regular case management meeting on Friday well as a monthly meeting with the Head of Sub -Offices with a view to enhance the case management approach on the RCA programme and relevant activities and emerging issues.

6. Provide inputs towards programme implementation and monitoring, with a specific focus on effectiveness of the programme, do-no-harm strategy, and social cohesion programming, as well as identifying shortfalls, based on innate knowledge of particular refugee groups.

7. Maintain strong communication and coordination with CO’s programme staff, ensuring specific issues of concern or individual vulnerabilities within the refugee community are followed up.

8. Contact refugees under IOM care to obtain information pertaining to resettlement, Assisted Voluntary Return and Reintegration (AVRR) and/or partners’ informational needs.

9. Support the promotion of AAP and appropriate communications with communities.

10. Monitor, engage and understand host community dynamics; support and facilitate the design and implementation of activities aimed to contribute to the peaceful coexistence between the refugee and local communities, as well as those supporting agency of refugee communities.

11. Perform interpreting and translating duties in dealing with matters pertaining to refugees under IOM and UNHCR care in Indonesia, including refugee resettlement interviews.

12. Support the implementation of activities by the Refugee Care and Health Care teams in community accommodations, learning centres, hospitals and in the field generally. 

13. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in International Relations, Political Science, Language Study, Linguistics, or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in above field with four years of relevant professional experience.
• Training or certification as an interpreter and/or translator in the required language will be a distinct advantage.

Experience

• Experience working with asylum seekers/refugees in detention, host community or refugee camp environments;
• Experience working in Asia region will be preferred;
• Previous experience in interpretation;
• Experience working with vulnerable groups and providing humanitarian assistance; and,
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

Skills

• Ability to work effectively and harmoniously within a team from varied cultures and professional background;
• Strong organizational and communication skills (written and spoken);
• Excellent interpersonal skills;
• Effectively applies knowledge of relevant languages to deliver accurate translations in accordance with defined requirements. Has training or certification as an Interpreter in the required language an advantage;
• Maintains confidentiality and discretion in appropriate areas of work;
• Ability to write clear and concise reports;
• Discreet, patient and detail and client-oriented; and,
• Proficient in Microsoft Office.

Languages

IOM’s official languages are English, French, and Spanish. 

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, Russian, French and Spanish), Dari, Farsi, Amharic, Omoro and/or Pashto is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted. 

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.