Customer Service Contact

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Job Responsibilities:

• Order Management: Handle and integrate customer orders via EDI, webEDI, or paper-based systems.

• Forecast Monitoring: Monitor customer forecasts and compare them with actual orders.

• Planning Execution: Drive the Sales & Operations Planning (S&OP) process and support Master Production Scheduling (MPS).

• Scheduling Coordination: Align internal schedules based on customer priorities and production capacity.

• Documentation: Prepare export and customs documentation as required.

• Customer Communication: Maintain clear, timely communication with customers regarding orders, changes, and updates.

• Service Level Management: Monitor service level performance and lead improvement initiatives.

• Issue Resolution: Quickly identify, address, and escalate issues when needed to avoid service disruption.

• Continuity Planning: Ensure backup coverage during absences and proactively inform customers.

Job Requirements:

• Experience: 2–3 years in supply chain, production planning, or customer service roles.

• Systems Knowledge: Hands-on experience with order management and ERP systems.

• Process Knowledge: Familiarity with S&OP, MPS, and overall supply chain processes.

• Communication Skills: Strong interpersonal and communication skills; capable of handling customer inquiries and conflicts.

• Problem-Solving: Ability to resolve issues effectively and maintain customer satisfaction.

• Export/Customs: Basic understanding of export and customs procedures.

• Work Style: Organized, proactive, and a strong team player.

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com