About the Challenge
Are you passionate about customer service and creating a positive experience for others? Do you enjoy helping people, providing information, and working in a dynamic environment? If you’re ready to contribute your skills and grow in a customer-focused role, this opportunity is for you!
As a Customer Service Staff at Palembang Indah Mall, your primary responsibility will be delivering excellent service, assisting visitors and tenants, and ensuring smooth communication between all parties.
Requirements:
- Minimum D3/S1 in Communication, Tourism, or related fields; adaptable (fresh graduates are welcome to apply).
- Proficient in Ms. Office, especially Ms. Excel and Google Spreadsheets, with the ability to generate detailed reports.
- Communicative, friendly, professional, and dedicated to delivering exceptional service.
- Ability to collaborate, coordinate effectively, and achieve team targets.
- Placement: Palembang Indah Mall.
Responsibilities:
- Provide excellent service by offering information and guidance to mall visitors and tenants.
- Assist in handling customer inquiries and complaints with professionalism.
- Stay informed about promotions and loyalty programs and communicate these to customers.
- Generate weekly and monthly reports, including customer feedback, promotions, and membership data.
- Work collaboratively with other team members to ensure smooth mall operations and achieve team goals.
Our selection process
The process is straightforward—just a few conversations with HR and our team members. If you’re eager to join a dynamic and customer-centric team, click on the 'Apply for Position' button to send us your application! We look forward to hearing from you!
KbFDOQdHP8