Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
The Event Manager plays a key role in driving revenue, enhancing guest experiences, and ensuring the seamless execution of events at Movenpick Resort & Spa Bintan Lagoon. This position is responsible for curating exceptional weddings, social events, and corporate gatherings that align with the hotel’s luxury positioning and the distinct charm of Movenpick.
- Drive Event & Wedding Revenue by actively prospecting new clients and nurturing relationships with wedding planners, corporate event organizers, and community leaders. Develop and implement new sales strategies, tactics and action plans for account base
- Maximize event revenue and profitability by adhering to established booking guidelines, managing minimum revenue thresholds, and collaborating with the Group Sales Team to optimize function space usage.
- Represent the hotel at key industry events and participate in networking opportunities, including wedding expos, industry tradeshows, and community events.
- Serve as the main point of contact for event clients, ensuring a seamless transition from contract to execution while exceeding expectations.
- Prepare customized and detailed proposals using Social Tables for floorplans and Opera for contracts, BEOs, and event documentation
- Coordinate and conduct site inspections and tastings, ensuring guests experience the hospitality and culinary excellence that define the Movenpick brand.
- Ensure flawless event execution by working closely with internal teams, including Catering, Banquets, Culinary, and Operations.
- Build long-term relationships by offering a personalized and consultative sales approach to wedding couples, planners, and corporate clients.
- Regularly follow up with clients post-event to ensure satisfaction and encourage repeat business. Effectively handle guest concerns or last-minute changes with professionalism and efficiency, ensuring an exceptional experience.
- Track and report event production and revenue performance to support monthly forecasts and yearly budget goals. Manage deposit schedules, credit applications, and final billing to ensure accurate and timely financial transactions.
- Maintain detailed records of past and prospective events to support business development efforts. Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance.
- Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
1. Electrical, internet, telecom, audio-visual and exhibit requirements
2. Obtain guarantees of food and beverage events from Banquets and kitchen
3. Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
4. Maintain and update current account information records
5. Ensure rooming list is received 30 days prior to arrival with updated billing instructions
6. Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department
7. Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
8. Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
9. Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
10. Maintain visibility throughout events and be the on-site client liaison
11. Follow up post-event to address any issues whilst soliciting return business
Qualifications
Diploma in Tourism / Hospitality Management / Events Management
Minimum 3 years of experience in group, catering and convention centre or large scale mice hotel an advantage
Excellent reading, writing and oral proficiency in English language, other languages is advantage.
Proficient in MS Excel, Word, & PowerPoint
- Hyper-collaborative mindset with a passion for cross-departmental teamwork. Positive energy, professional demeanor, and resilience in a dynamic work environment.
- Proven ability to generate revenue and increase event sales through proactive outreach and relationship-building
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
