- Handle minimum 100/month query via chat and email with target first response time <5minute.
- Manage CSAT 85%
- Shifting 40hrs/week, 8 hours/day with 2 schedule (shift 1 09:00-18:00 and shift 2 13:00-22:00)
- Minimum Qualifications: Must have private laptop
- Minimum of 1 Year Experience in Customer Service field, especially in e-commerce industry
- Excellent communication skills in both written and spoken [English (B2)/Indonesian].
- Strong problem-solving and conflict resolution abilities.
- Ability to remain calm, professional, and empathetic under pressure.
Renos is an end-to-end online marketplace that specialized in home and living products. We aim to bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.
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