Job Title: Front Office Hotel (Level Coordinator)
Department : Front Office
Report to : Hotel Manager
Area Location : Sosoro Hotel, Merak, Cilegon, Banten.
Key Responsibilities :
- Coordinate daily operations at the front desk to ensure smooth service.
- Supervise and support front office staff (receptionists).
- Welcome guests in a warm and professional manner.
- Handle special requests, complaints, and incidents promptly and effectively.
- Monitor guest satisfaction and suggest improvements when needed.
- Oversee payment handling and daily revenue reports.
Qualification :
- Associate's or Bachelor's degree in Hospitality Management, Tourism, Business, or related field (e.g., Hotel Management diploma).
- Additional certifications in customer service or hotel systems are a plus.
- Minimum 2–3 years of front desk or hotel reception experience.
- Previous experience in a supervisory or coordinator role is strongly preferred.
Skill :
- Strong communication and interpersonal skills.
- Ability to manage stressful situations and resolve issues calmly and professionally.
- Proficient in Hotel Management software (Realta).
- Fluent in English, is an advantage.
Jenis Pekerjaan: Kontrak
Tenggat Lamaran: 23/08/2025
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