General Manager (GM)

Job Summary:

We are seeking a highly capable and culturally aware General Manager to lead the operations of a Chinese live seafood restaurant. This role requires a deep understanding of Chinese cuisine, live seafood handling, and premium guest service. The ideal candidate will combine strong leadership, operational excellence, and cultural sensitivity to deliver an authentic and high-quality dining experience.

Key Responsibilities

• Manage daily operations of the restaurant, including FOH and BOH.
• Oversee live seafood procurement, tank management, and freshness control in line with Chinese culinary standards.
• Ensure kitchen and service teams maintain high standards of hygiene, safety, and presentation.
• Coordinate closely with chefs to ensure authentic preparation and presentation of Chinese seafood dishes.
• Hire, train, and supervise a diverse team of service staff, kitchen crew, and seafood handlers.
• Foster a respectful and performance-driven culture rooted in hospitality and teamwork.
• Lead pre-shift briefings and ongoing training on service style, product knowledge, and Chinese dining etiquette.
• Maintain a warm, professional environment that aligns with Chinese dining traditions (e.g., family-style service, banquet formats).
• Resolve customer issues promptly and maintain high guest satisfaction.
• Manage VIP and group dining experiences with attention to cultural expectations.
• Develop and manage budgets, control costs, and analyze financial performance.
• Track sales, inventory, and food costs, particularly high-value seafood items.
• Ensure all operations comply with local health regulations and food safety laws.
• Supervise cleanliness and maintenance of live seafood tanks and storage.
• Conduct regular audits on food quality, kitchen operations, and customer service.

Qualifications:

• 5+ years of experience as a General Manager or senior leadership role in a high-volume Chinese or seafood restaurant.
• Strong knowledge of live seafood operations, including tank systems and species handling.
• Familiarity with Chinese dining customs, banquet service, and menu styles.
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English; Mandarin or Cantonese proficiency is a plus.

Job Type: Full-time

Education:

• D1-D4 (Preferred)

Experience:

• General Manager: 2 years (Required)

Language:

• English (Preferred)
• Mandarin (Preferred)